360° SERVICE. BUILT AROUND YOU.

Every lighting project tells a different story – shaped by the space, the people behind it, and the goals it sets out to achieve. 
At LED Linear, we understand that good light is never just about the product. It’s about how everything connects: 
design intent, technical detail, and smooth execution on site.

That’s why our service begins before the first line is drawn – and stays with you until every detail is in place. We support you throughout every stage of your project: from selecting the right components and designing efficient layouts to managing specifications, documentation, and system integration. Our team works closely with you to simplify complexity and tailor lighting to your vision. So you can focus on what matters most: creating spaces where light truly works.

360° SERVICE


PRODUCT CUSTOMIZATION

TECHNICAL PROJECT SERVICE

COMMERCIAL SUPPORT

PRODUCT CUSTOMIZATION

We deliver more than products. Thanks to our modular system architecture, our luminaires can be precisely tailored to the technical and aesthetic requirements of your project. Whether it’s specific lengths, custom RAL finishes, static colors, predefined tunable white ranges or individual cable configurations – each luminaire is handcrafted to order at our production site in Duisburg.

TECHNICAL PROJECT SERVICE

Where precision meets planning. Our experts support you throughout every phase of lighting design: with detailed calculations based on RELUX, realistic simulations, project-specific VR experiences, and precise CAD documentation. Whether you're evaluating beam angles or planning for on-site installation – we provide the technical foundation for confident decision-making.

COMMERCIAL SUPPORT

We support your project with more than just components: with project-specific lead times, tailored pricing offers, clear pack data and transparent communication. This means you know exactly what to expect. Whether it’s coordinating partial deliveries, managing a product phase-out, or handling a warranty case – our team responds quickly, aligns closely with you, and ensures a smooth, reliable process.

Product Customization

Custom lengths & RAL finishes

Our luminaires are based on a modular system and individually manufactured in Duisburg, enabling precise adaptation to project needs – from exact lengths like 1150 mm to custom RAL colors such as RAL 7016 or RAL 9003. Such adaptations are possible across many products, enabling custom-tailored, seamless light lines that integrate smoothly into any architectural concept.

LED Light Engines

For applications where light becomes a deliberate design element, we integrate static LED colors such as Red, Blue or Green directly into our light engines. These solutions create atmospheric accents in hospitality, wellness or branded spaces. By integrating the highest-quality light engines, we ensure consistent performance and visual impact. With full system integration, no additional components are required – making planning and implementation easier, safer and more durable.

CCT & Tunable White

Not every space requires the same color temperature. That’s why we offer project-specific CCT values – for example, 1800 K for warm ambience or 4000 K for functional clarity.
For dynamic control, we integrate Tunable White solutions ranging from 1800 to 6500 K, dimmable and controllable via DALI or Casambi. Perfect for offices, hospitality or healthcare spaces – wherever lighting needs to adjust to rhythm, activity, or mood.

Cable lengths & Connector variations

Every project comes with unique requirements – and cabling is often where complications arise. That’s why we offer custom cable lengths and predefined connection variants tailored to your installation logic. Whether you need a daisy chain with male/female connectors, a front exit through the end cap, a side exit through the profile, or an open-end configuration on one or both sides. This saves valuable time on site, ensures a clean installation, and helps reduce the risk of errors during commissioning.

Pre-programmed IN.Finite control

IN.Finite is our intelligent control platform. We configure it to your requirements before delivery. Whether it’s Tunable White, RGBW or Dim-to-Warm: scenes, dimming curves or sequences are pre-programmed at our factory. No manual setup on site, no risk of misconfiguration – just plug in and go. Especially in time-sensitive projects, this level of reliability makes a difference.

CUSTOM SOLUTIONS FOR YOUR IDEAS

If your creative mind needs a custom solution that is not covered by the huge variety of standards and customizations above. We also offer complete custom solutions or OEM based on our core technologies to let your project shine in a very individual way. Custom made flexible light engines, luminaire designs or applications are just a few examples.

Technical Project Service

Every project comes with technical requirements that go beyond the product itself. Our Technical Project Service ensures that ideas are not only designed, but also backed by solid planning. This includes precise lighting calculations, realistic simulations, detailed electrical planning support, and project-specific VR experiences. The result: reliable decision-making, clear communication, and a smooth transition from concept to implementation.

Lighting Design & Calculation

Simulation & Presentation

Electrical Planning Support

(Custom) VR Experience

Offer Illustration 

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Lighting Design & Calculation

Our experts support your project with detailed lighting calculations based on RELUX – tailored to your floor plan, project objectives, and design intent. Whether it’s simple general lighting or a complex architectural concept, we deliver precise outputs such as illuminance levels, uniformity ratios, and glare ratings. These results are visualized through false-color renderings, making light distribution and intensity immediately tangible. This gives you a reliable basis for planning – enabling confident decisions, accurate tender documents, and a smooth workflow across every project phase.
 

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Simulation & Presentation

For demanding spaces and precise light applications, we create photorealistic simulations based on your project data. Whether it’s grazing light on textured walls, task lighting in workspaces or visual accents in hospitality – we simulate the effects of different luminaires, optics or mounting positions before installation. It’s not only about numbers – it’s about visual impact and functional performance. This helps you to find the ideal luminaire for your application and supports communication with clients, architects and stakeholders.

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Electrical Planning Support

Beyond lighting performance, technical integration is key. We support you with tailored circuit diagrams, wiring plans, DALI topologies and connection details – fully adapted to your system requirements. Our CAD-based layouts help you communicate and coordinate critical information early in the process – with a focus on electrical engineering and system logic. This ensures smooth integration between luminaires, drivers and controls – reducing errors and making installation more predictable. Calculation of voltage drops, exact power consumption per group and cabling cross sections for every circuit is part of this service.
 

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(Custom) VR Experience

With our VR Experience, you can explore your project in a realistic, interactive virtual environment – including integrated LED Linear luminaires and calculated lighting scenes. Our standard VR world includes our key product families and typical applications. On request, we also build project-specific VR environments that allow you to compare different product types, placements or optics in real time.
This supports better decision-making and offers a powerful tool for client presentations and internal design reviews.

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Offer Illustration 

For projects with multiple components, variants or control options, it’s not always easy to grasp what’s included in a quote. That’s why we offer visual offer illustrations that break down your solution into clearly labeled components – showing luminaires, drivers, control units and accessories in context.

When needed, we also provide schematic diagrams that accompany the quote and illustrate how everything connects electrically.
This makes it easier to understand the system layout, ensures alignment with electrical planning, and supports faster decision-making – especially when multiple stakeholders are involved.

Commercial Support

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Project-specific Lead Times & Pricing

Accurate lead times and pricing are crucial for planning. Each quote is calculated as a project-specific offer based on quantities, configuration, and delivery structure. Budget offers are available early and refined as projects progress. Lead times are based on real production data, and once dispatch is scheduled, full packing details are provided.

On-time Delivery & Fast Decisions

A confirmed shipping date is a firm commitment. Deadlines are coordinated across production and logistics, continuously monitored, and met. Delivery windows are project-specific and based on actual capacity. From the start, sales and technical teams ensure fast, accurate quotes with full transparency on availability and schedules.

Reliable Complaint & Transition Management

Issues are handled systematically and transparently, with full documentation of cause, status, and next steps. For product phase-outs, we provide early notice, clear timelines, and support through comparison documents, technical checks, and compatibility reviews to ensure seamless project continuity.

Flexible, Reliable Execution

No project runs exactly as planned – our processes are designed to adapt. We handle late-stage changes and manage logistics end to end, including partial deliveries, drop shipments, customized packaging, and documentation. All tracking details and label formats are shared.

Complete Data Package

Every luminaire includes complete technical documentation – from datasheets and drawings to photometric data. We also provide tailored trainings and expert events, on-site or online, to strengthen product knowledge and planning confidence.

Internal & external testing

All core photometric tests with integrating spheres, Robogoniometers, and thermal imaging to deliver precise, reliable data for planning: Lifetime and durability are verified through extensive environmental simulations. Accredited institutes additionally test IP67, saltwater, impact, roll-over, UV, and chlorine resistance. Test reports are available on request.

STEP INSIDE THE LIGHT
VIRTUAL SHOWROOM

As a lighting designer, architect, or planner you need to see how light behaves – in space, context, and under realistic conditions. That’s exactly what the LED Linear VR Arena offers: a virtual environment where light can be evaluated before the first luminaire is installed. Key technical aspects such as optics, beam angles and light distributions are visualized in context, supported by additional information on mounting and usage scenarios.

For specific needs, we also offer tailored VR experiences – created around your project, your architecture and your planning phase. This enables a shared understanding of light quality and impact, whether for your team, your client or your stakeholders. No physical samples required – just a clear view of what lighting can achieve in space.

To VR Room

LET'S SHAPE THE FUTURE OF LIGHTING TOGETHER – GET IN TOUCH!